Bank Precaution Hello Peter

Subject: RE: FW: HelloPeter – Hercolena Oliver
To: “Myburgh , Gary G” <Gary.Myburgh@standardbank.co.za>
From: harrietoliver@webmail.co.za

> Dear Ms Oliver
>
> Thank you for responding, and I am glade that we could sort out the
> problem for you.
>
> Please note, for any further information on your Card account do not

> hesitate to contact me.
>
> Warm regards
>
>
> Gary Myburgh
> Consultant: Card Service Recovery Unit
> Standard Bank Card Division
> Office : + 27 (0) 11 636 2461
> Fax : + 27 (0) 11 636 8449

> gary.myburgh@standardbank.co.za
>
>
>
>
>
> —–Original Message—–
> From: harrietoliver@webmail.co.za [mailto:harrietoliver@webmail.co.za]

> To: Myburgh , Gary G
> Cc: Naidoo, Neelandren N
> Subject: Re: FW: HelloPeter – Hercolena Oliver
>
>
>> Dear Ms Oliver,
>>
>> In view of your concerns address to Hello Peter.

>>
>> I have located an amount of R421.06 in favour of Paypal Simba.
>>
>> You have mention that you like the matter resolved immediately and the
>> funds reversed. I note on your account that you called the Call Centre

>> to raise this amount. You advise, you have not
>> performed this entree, to which, the consultant requested to fax you a
>> Form to complete in order to reverse the amount for you. Name of Form (

>> Card holder Statement of Dispute)
>>
>> Please advise if you have received this Form. If you have not please
>> provide me with a fax number and I will fax the same.
>> If you have received the Form please fax me a copy to 011 636 8449 and

>> I will attend to the reversal for you.
>>
>> Back ground to the entree:
>>
>> Paypal is a merchant that pays other merchants overseas on your behalf
>> if the merchant can not process the entree or can not accept your card.

>> They work as follow:
>> 1) The entree is normally internet based.
>> 2) Your Card details has to be give ( Card number, expiry date and last
>> three number on the reverse of the card)

>> 3) Paypal would first ask on a small amount (example. $1 dollar) with a
>> reference number.
>> 3) The reference number must be confirmed to Paypal before the purchase
>> amount can be debited.

>>
>> As listed in the back ground, this is what happened and
$1 Dollar was asked for authorisation and then R421.06 was
>> processed.
>>
>> Card has a department called Falcon, there main function is to alert

>> customers to irregular spend on there cards.
>> Example. If you are buying today in Durban and at the same time some one
>> is buy on your card in Johannesburg, Falcon would be alerted and the

>> customer contacted. The necessary arrangements will be made to prevent
>> any lost to the customer, however, given the background information on
>> how Paypal works, makes it hard for Card Division to determine if the

>> entree is in fact fraudulent until the customer alerts Card Division to
>> this. As noted in our Terms and conditions point 5.3
>>
>> I attach your terms and conditions for easy of reference

>>
>> I trust the above is in order, for any further information please do not
>> hesitate to contact me.
>>
>> Kind regards
>>
>>
>> Gary Myburgh
>> Consultant: Card Service Recovery Unit

>> Standard Bank Card Division
>> Office : + 27 (0) 11 636 2461
>> Fax : + 27 (0) 11 636 8449
>> gary.myburgh@standardbank.co.za

>>
>>
>> <<BB TERMS .tif>>
>>
>>
>>
>>
>>
>>
>>
>>
>>>
>>> ________________________________________

>>> Kind Regards,
>>> Neil Naidoo
>>> Executive Recovery Unit
>>> +27 11 299-4411 (Land Line)
>>> +27 11 636-8860 (Fax Line)
>>> Email: <<mailto:Neelandren.Naidoo@standardbank.co.za>>

>>>
>>>
>>> ALIAS Full o’Beans
>>>
>>> TIME
>>> DATE SUBMITTED 17:57:57
>>>
>>> THE INCIDENT Good day maybe for you, but not so much for me. And ask

>>> me why? Well, what happened was that I wondered why my latest balance
>>> had increased. However, I did not give any consent whatsoever or
>>> authority for deduction of R415,74 and was informed telephonically by

>>> Standard Bank card division that this was an international transaction
>>> and the lady at card division insisted that I must have given my
>>> credit card details for them to have obtained my information. Bank

>>> should offer me an explanation as to why Standard Bank employee would
>>> allow deduction without proof that I had given authorisation for such
>>> deduction, what products or services deduction was in respect of and

>>> what were contact details.This matter should be resolved as soon as
>>> possible and my money refunded with immediate effect and much greater
>>> caution should be taken in future to prevent similar incidences from

>>> occurring in future with regards to my account as well as to prevent
>>> eploitation of other unsupsecting account holders.Bank staff should
>>> also check in which way authority was given whether it be in writing,

>>> telephonically or electronically, insist on proof and verify such in
>>> all cases instead of trying to save time.
>>>
>>> SUPPLIER’S RESPONSE
>>> Time: 09:48:23

>>> Mon 18 Dec 06 Hello Full o’Beans
>>> Your concerns will be looked into as a matter of urgency. I will
>>> contact you shortly.
>>>
>>>
>>> Kind regards

>>>
>>>
>>> Neil
>>>
>>>
>>>
>>>
>>>
>>> —–Original Message—–
>>> From: comments@hellopeter.com [mailto:comments@hellopeter.com]

>>> Sent: Friday, December 15, 2006 5:58 PM
>>> To: Customer Relations Centre, CRC
>>> Subject: hellopeter.com – You have received a comment for Bluebean.com

>>> regarding your service.
>>>
>>> Please click on the following link to read the comment and respond.
>>>
>>> http://www.hellopeter.com/r_direct.asp?id=92027&CT=Main

>>>
>>> Users Details
>>> Name : Hercolena Oliver
>>> Alias : Full o”Beans
>>> Emailaddress : harrietoliver@webmail.co.za Telephone Number : 031

>>> 3067463
>>>
>>>
>>>
>>>
>>
>> __________________________________________________________________________________________________________________________________

>>
>> Standard Bank Disclaimer and Confidentiality Note
>>
>> This e-mail, its attachments and any rights attaching hereto are, unless
>> the context clearly indicates otherwise, the property of Standard Bank

>> Group Limited
>> and/or its subsidiaries (“the Group”). It is confidential, private and
>> intended for the addressee only. Should you not be the addressee and
>> receive this e-mail by

>> mistake, kindly notify the sender, and delete this e-mail, immediately
>> and
>> do not disclose or use same in any manner whatsoever. Views and opinions
>> expressed in this e-mail are those of the sender unless clearly stated

>> as
>> those of the Group. The Group accepts no liability whatsoever for any
>> loss
>> or
>> damages whatsoever and howsoever incurred, or suffered, resulting, or
>> arising, from the use of this email or its attachments. The Group does

>> not
>> warrant the integrity
>> of this e-mail nor that it is free of errors, viruses, interception or
>> interference. Licensed divisions of the Standard Bank Group are
>> authorised

>> financial services providers
>> in terms of the Financial Advisory and Intermediary Services Act, No 37
>> of
>> 2002 (FAIS).
>> For information about the Standard Bank Group Limited visit our website

>> http://www.standardbank.co.za
>> ___________________________________________________________________________________________________________________________________

>> Dear Gary Myburgh
>
> Above correspondence refers.
>
> May I take this opportunity of thanking you for resolving this matter in
> such a professional, conscientious manner.
>

> Kindly be advised that you may rely on my continued patronage and support.
>
> With sincere appreciation for your due consideration.
>
> Yours faithfully
>
>
> Hercolena Oliver

>
>
>
> ——————————————-
> For super low premiums, click here http://www.webmail.co.za/dd.pwm
>
> __________________________________________________________________________________________________________________________________

>
> Standard Bank Disclaimer and Confidentiality Note
>
> This e-mail, its attachments and any rights attaching hereto are, unless
> the context clearly indicates otherwise, the property of Standard Bank

> Group Limited
> and/or its subsidiaries (“the Group”). It is confidential, private and
> intended for the addressee only. Should you not be the addressee and
> receive this e-mail by
> mistake, kindly notify the sender, and delete this e-mail, immediately and

> do not disclose or use same in any manner whatsoever. Views and opinions
> expressed in this e-mail are those of the sender unless clearly stated as
> those of the Group. The Group accepts no liability whatsoever for any loss

> or
> damages whatsoever and howsoever incurred, or suffered, resulting, or
> arising, from the use of this email or its attachments. The Group does not
> warrant the integrity
> of this e-mail nor that it is free of errors, viruses, interception or

> interference. Licensed divisions of the Standard Bank Group are authorised
> financial services providers
> in terms of the Financial Advisory and Intermediary Services Act, No 37 of
> 2002 (FAIS).

> For information about the Standard Bank Group Limited visit our website
> http://www.standardbank.co.za

Have you ever encountered a similar incident of funds being deducted from your account
from an unknown sourse and what course of action did you take to remedy this?

 

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